Refund policy

 

At Seravellina, we want you to feel confident and satisfied with every purchase. If you are not completely happy with your order, we are here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, unworn, and in its original packaging.

Items that show signs of wear, damage, or alteration may not be eligible for a refund.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account depending on your payment provider.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.

Original shipping costs are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Our team will review the issue and arrange a replacement or refund if necessary.

How to Request a Return

To start a return request, please contact us and include your order number and a brief explanation of the issue.

Seravellina
White Space Media LLC
Email: hello@seravellina.com
1902 North Date Street, Truth or Consequences, NM 87901 United States

© 2026 Seravellina. All Rights Reserved.